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Privacy Policy

Privacy Policy

Terms and Conditions

Last updated: 01/09/2022

This Privacy Policy explains how EVE EXCHANGE collects, use, process, disclose, share, transfer, and protect personal information obtained through our services and partners. The terms “we,” “us,” and “our” refer to EVE EXCHANGE group of companies or partners. When we ask for certain personal information from users, it is because we are required by applicable laws or government orders to collect such information or it is relevant.

This Privacy Policy has incorporated elements from the General Data Protection Regulation (GDPR) as we act in accordance with its personal information processing rules within the European Economic Area.

1. Information Collection

When you create an account, you provide us with your email address, name, date of birth, nationality, country code, gender, signature, utility bills, home address, password, and other information to help us identify you.In the event that biometric authentication methods are available, and you agree to use biometric authentication methods to log in or use EVE EXCHANGE services, such as fingerprint recognition and facial recognition, you need to provide us with the corresponding information, such as the fingerprint information and facial information, and your consent to the processing of your biometric data.

To comply with global industry regulatory standards, local industry regulatory standards, and government orders in different aspects such as Anti-Money Laundering (AML), Know-Your-Client (KYC), and Counter-Terrorist Financing (CTF), EVE is required to collect personal information such as identity documents (including passport, driver’s license, national identity card, state ID card, tax ID number, passport number, driver’s license details, national identity card details, visa information, etc.), proof of address, source of fund declaration, purposes of fund documents, and source of wealth.

We may monitor and collect tracking information related to usage. This information may be directly obtained by EVE EXCHANGE or through third-party service providers. The collection of Service Usage Information helps our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.

We collect transaction information as you use EVE EXCHANGE. We collect such transaction information to monitor suspicious trading activity for user fraud protection, legal case resolution, and any other purposes disclosed in this Privacy Policy.

You agree that, for the purposes disclosed in this Privacy Policy, we are entitled to collect and use the information contained in or related to the communication that you send to us or generated through your use of EVE EXCHANGE Services.

EVE is entitled to collect and use the information contained in or related to your financial information. We collect such financial information to monitor suspicious financial activity for user fraud protection, legal case resolution, and any other purposes disclosed in this Privacy Policy.

2. How EVE Collects Information

EVE is entitled to collect and use the information contained in or related to your financial information. We collect such financial information to monitor suspicious financial activity for user fraud protection, legal case resolution, and any other purposes disclosed in this Privacy Policy.

3. How EVE Uses Information We Collect

We use the information collected to deliver, maintain and provide better services and verify Users’ identities.We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and activities. We use IP addresses and cookies to protect against automated abuse such as spam and Distributed Denial of Service (DDoS) attacks.We analyze trading activities with the goal of detecting suspicious behaviors as early as possible to prevent potential fraud and loss of funds to bad actors.

We use information to fulfilwith our legal obligationsl. In cases where it is strictly necessary, such as to protect the vital interests of the Users or other natural persons, to fulfill the purpose of public interest, to pursue our reasonable interests, we may process your personal information without your consent.

We actively measure and analyze data to understand the way you use and interact with EVE EXCHANGE Services. This review activity is conducted by our operation teams to continually improve our Platforms’ performance and to resolve issues with the user experience. In addition, we use such information to customize, measure, and improve EVE EXCHANGE Services and the content and layout of our websites and apps, and to develop new services.

We use personal information collected, like your phone number or email address to interact with you directly when providing customer support on a ticket or to keep you informed on logins, transactions, account security and other aspects. Communications are properly kept at EVE EXCHANGE or the service provider designated by EVE EXCHANGE, to be reviewed for accuracy, to be kept as evidence, or to be used to perform other statutory or contractual obligations.

The collected information is used to enforce our agreements with our Users. EVE EXCHANGE reserves the right to suspend or terminate provision of services to any User found to be engaged in activities that violate our agreements or policies.

We may process any information regarding your Account and use of our services as is necessary in the context of corporate transactions.

We may share your personal information with our marketing partners for the purposes of targeting, modeling, and/or analytics as well as marketing and advertising.

4. EVE Marketing

You have the right to ask us at any time to stop contacting you for marketing purposes or to send relevant information to you. If you do not want to be contacted for marketing purposes in the future, please click on the unsubscribe link in the bottom of the marketing email and submit your request to unsubscribe.

5. How EVE Stores Your Data

EVE EXCHANGE has kept your personal information safe using fault-tolerant secured storage with industry standard encryption and implemented a number of security measures to ensure that your information is not lost, abused, or altered.

It is impossible to guarantee 100% security of information. You agree that we shall not be liable for any information leakage and other losses not caused by our intention or gross negligence, including but not limited to hacker attack, power interruption, or unavoidable technical failure, to the maximum extent permitted by law.

If you suspect that your personal information has been compromised, especially account and/or password information, please contact us immediately.

You agree that we have the right but not the obligation to retain all the collected personal information for the duration of your EVE EXCHANGE Account for 5 more years after the account is closed.

6. Transfers Of Information To Third Parties

You understand that we have the right to have all or some of the collected personal information transferred to or stored in other countries or regions than your country of nationality, your country of residence, or the country where the server is, without your specific consent.

7. Cookies

Cookies are small amounts of data that are sent to your browser and stored on your computer’s hard drive to collect standard internet log information and visitor behavior information. When you visit EVE EXCHANGE , we can automatically collect information from you through cookies or similar technologies.

8. Data Protection Rights

You have the right to access or obtain copies of your personal information. We may charge a fee for providing the access service.

You have the right to correct your personal information that you deem inaccurate. You also have the right to ask us to complete the personal information that you deem incomplete within a reasonable limit.

You have the right to request the erasure of your personal data under certain circumstances. Under certain circumstances as required by Law or as specifically reminded by us, you have the right to request us to transmit the personal information that we collect to another body, or directly to you. We may charge a reasonable fee for providing the transmission service.

9. Privacy Policy Of Other Websites

If you visit other third-party platforms or partner’s websites, apps via the links on EVE EXCHANGE you should agree with and abide by their separate and independent privacy policies. We are not responsible for the content or the activities therein.

This Privacy Policy applies to all platforms, websites on the EVE ecosystem. If you visit any link to any sub-platforms of EVE EXCHANGE, you should agree with and abide by the separate and independent privacy policies of such sub-platforms. If the privacy policy of any sub-platform conflicts with this Privacy Policy, the privacy policy of such sub-platform shall prevail.

10. Changes To This Policy

EVE EXCHANGE may revise this Privacy Policy to reflect changes in Law or our personal-data collection, processing, and use practices. If you do not agree with the revised content, you shall stop accessing EVE EXCHANGE immediately.

For more information, please email: [email protected]

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