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First-class security

Protecting your assets & information

A safety-first policy at every level

Eve takes a comprehensive approach to protect your assets & personal information with rigorous measures that help prevent the theft of crypto and loss of data.

Please dig into the information below where we share some interesting facts about what´s happening behind the scenes at Eve Exchange.

And feel free to ask us questions regarding our security systems, crypto wallet infrastructure, operations, or anything else that comes to mind.

“Here at Eve, we seek out and cherry-pick industry-leading partners with proven tracks records and innovative technologies that can be leveraged for the benefit of our users.

Not just trusted providers of cutting-edge technology, but companies where the benefits of long-term partnerships are clear and exciting, and the team is made up of outstanding professionals who share our values & principles.

This is not easy, takes longer and costs more than an approach of reaching for the nearest minimal thing to do the job.

Ultimately, our motivation lies not only in ensuring Eve is secure but that our users feel safe and have an outstanding experience with our company. Internal or external, every member of the team works hard to make this happen so that our customers feel special and taken care of.”

Christopher Cousins – Founder & President

Software and wallet infrastructure

Software

Our exchange has been built by an award-winning development team with +7 years of industry experience, and +$25 million invested in technology.

The software is enterprise-grade, vetted by third-party security firms and undergoes regulator auditing as per CryptoCurrency Security Standard (CCSS) guidelines.

Wallets

Our wallets are created, maintained and administered using the Fireblocks platform. Fireblocks are the leading wallet infrastructure provider and are trusted by companies such as Revolut and Celsius amongst others.

Fireblocks is SOC 2 Type II certified and completes regular pen testing from ComSec and NCC Group. More about Fireblocks below.

Additional features include

  • Multi-factor authentication for additional layers of security

  • A strict transaction authorization policy that requires approval by an admin quorum when certain conditions are met or thresholds reached

  • Email confirmations for whitelisting withdrawal addresses and other sensitive actions

  • Customisable API key permissions for granular programmatic account control

  • High-priority email and phone support for urgent concerns

Fireblocks: Best-in-class wallet infrastructure for everyone

The multi-award-winning, n°1. platform for securing digital assets

In today’s world of ever-evolving technology, we chose Fireblocks for our wallets infrastructure so every user benefits from their highly-innovative technology, and we as a team can rest well at night knowing that our wallets are protected with leading-edge solutions.

Fireblocks is the number one crypto and digital asset platform for exchanges and custody providers needing to safely and efficiently manage funds.

Below, we shed light on some of the many benefits of Fireblocks.

The benefits of Fireblocks

Insurance against wallet level hacks

All Eve customer funds held in Fireblocks are arguably better protected against cyber-attacks, internal collusion, and human error than they would be on typical exchange wallet infrastructure.

Plus, Fireblocks is insured against hacking at the wallet level.

Furthermore, ETH or Ethereum based token transactions (your withdrawals) are processed with reduced Gas fees.

Learn more about Fireblocks

Withdrawal policies & transaction authorisation

Learn about the policies which govern withdrawals

We take every possible measure to secure your funds. However, as a user, you are responsible for protecting your account against unauthorized access. We provide a set of tools and features to help with this.

Nonetheless, when it comes to withdrawals and transactions we maintain strict policies in
an attempt to limit the potential damage caused if an attacker were to gain access to your account.

In short, withdrawals can only be made to whitelisted addresses, and require multi-factor authentication.

When a withdrawal request surpasses certain thresholds, the transaction policy will prevent the withdrawal from being processed without approval from an admin quorum, requiring either a majority or unanimous vote for approval.

We encourage ALL users to take advantage of ALL account security settings and educate themselves about best practices for online security.

Disclaimer: While Eve Exchange takes every precaution to ensure the safety of your funds, we cannot be held responsible for a malicious attack that originates client-side. I.e., funds are insured against hacks at the wallet level (by Fireblocks), NOT for security breaches that originate from an attacker gaining access to your account on Eve Exchange.

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